Return & Refund Policy

MS Lines Store  |  10 July 2026

We want you to shop with confidence. This policy applies to purchases made directly through mslinesstore.com. Purchases made through third-party marketplaces, including Walmart Marketplace, are governed by that marketplace’s applicable return process and requirements.

1. Return window

You may request a return within 30 calendar days after the date your order is delivered. To start a return, email spencerlines21@gmail.com with your order number, the item you wish to return, and a brief explanation. Do not ship an item back until we provide return instructions and the designated return address.

2. Eligible returns

Except where a defective, incorrect, or damaged item is involved, merchandise must be unused, in its original condition, and returned with all included accessories, manuals, tags, and original packaging where reasonably possible. Proof of purchase is required. We reserve the right to assess the condition of returned merchandise and may decline a change-of-mind return that does not meet these criteria, to the extent permitted by law.

3. Items that may be excluded

For hygiene, safety, or regulatory reasons, opened personal-care or hygiene products, perishable goods, gift cards, personalized or made-to-order products, and items clearly identified as final sale may be nonreturnable for change of mind where allowed by law. An exclusion never overrides statutory remedies for goods that are faulty, damaged, incorrectly described, or otherwise covered by applicable consumer protection law. Any product-specific exception will be disclosed before purchase.

4. Return shipping and fees

For approved returns, we will provide return instructions and, where available, a prepaid return shipping label. We do not charge a restocking fee for eligible returns. If the product arrives damaged, defective, or incorrect, contact us promptly, and we will arrange an appropriate remedy at no return shipping cost to you. Do not purchase return postage without first contacting our support team, as unapproved postage may not be reimbursed.

5. Damaged, incorrect or missing items

Please inspect your order upon delivery. If your item is damaged, defective, incorrect or missing, contact [SUPPORT EMAIL] promptly with the order number and relevant photographs where possible. We will review the issue and arrange a replacement, refund, or other appropriate resolution, subject to applicable law and availability.

6. Refund processing

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days after receipt and inspection of the returned item. Your bank or card issuer may require additional time to post the funds. If more than 15 business days have passed since we confirmed your refund was issued, contact us.

Contact information

For questions about this policy, contact MS Lines Store:
Email: spencerlines21@gmail.com